tk34's Privacy Policy

01 Introduction

tk34 ("we", "us", or "platform") operates a trusted online betting and casino platform for users in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect, why we collect it, how we use it, and the steps we take to protect your privacy.

By using tk34's services, you are agreeing to this Privacy Policy. If you do not agree with this Policy, we ask that you do not use our services. This Policy is considered part of our Terms and Conditions.

02 Types and Methods of Data Collection

tk34 collects only the information that is essential for providing its services. We may collect the following categories of data:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID or passport number (for identity verification where applicable)
• Current address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number (to process transactions)
• Deposit and withdrawal history
• Wallet balance and bonus information
• Transaction date, amount, and method

2.3 Technical and Usage Information

• IP address and device information (operating system, browser)
• Login and logout timestamps
• Gaming history and betting data
• Browsing activity on the site and click tracking data
• Cookies and local storage data

2.4 Communication Information

• Messages sent via live chat and email
• Records of conversations with customer support
• Complaints, suggestions, and feedback

03 Why We Use Your Information

tk34 uses your information only for legitimate and transparent purposes. We may process your personal data for the following reasons:

• Account Management: To complete your registration, verify your account, and provide services.
• Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, or Upay.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Customer Support: To resolve your questions and complaints and to provide 24/7 assistance.
• Promotional Communications: To send bonus offers, tournament details, and promotional information with your consent.
• Legal Obligations: To comply with applicable laws and regulations and to meet the requirements of regulatory bodies.
• Service Improvement: To improve the platform experience and to analyze and resolve technical issues.
• Responsible Gaming: To identify problematic gambling behavior and to take protective measures.

04 Policy on Sharing Data with Third Parties

tk34 never sells your personal information or transfers it to third parties for commercial purposes. However, we may share information in the following limited circumstances:

4.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay), technology providers, and game providers (such as Pragmatic Play, JILI, Spribe, PG Soft) may receive limited information that is necessary for them to deliver their specific services. These partners are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information by court order, government directive, or applicable law. In such cases, we will provide only the minimum information necessary.

4.3 Corporate Changes

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new entity. We will notify you in advance in such circumstances.

4.4 With Your Consent

For any purpose other than those listed above, we will obtain your explicit consent before sharing your information.

05 Policy on Use of Cookies

The tk34 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are required for the basic functionality of the site — such as maintaining login sessions, ensuring security, and remembering your preferences. They cannot be disabled.

5.2 Statistics and Analytics Cookies

These cookies help us understand how users are using the site, which pages are visited most often, and where technical issues are occurring. This data is stored in aggregated and anonymous form.

5.3 Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may affect some site functionality and you may not be able to log in.

06 Our Security Practices

tk34 has implemented industry-standard technical and organizational measures to ensure the security of your personal information:

• SSL Encryption: The website is fully protected by SSL/TLS encryption. All data transmitted between your browser and our servers is sent in encrypted form.
• Password Hashing: Your password is never stored directly — only a one-way cryptographic hash is retained.
• Access Controls: Only authorized staff have access to your data, and their activities are monitored.
• Regular Security Reviews: Our systems undergo regular security testing and updates.
• Data Backups: Regular backups are kept in a secure location to reduce the risk of data loss.
• Suspicious Activity Monitoring: Unusual login attempts and transactions are automatically detected.

07 Your Privacy Rights

As a tk34 user, you have the following rights regarding your own information:

7.1 Right to Access

You may request a copy of the information we hold about you at any time. We will provide it within the designated timeframe after your request.

7.2 Right to Rectification

If there is any inaccuracy or incompleteness in your information, you may request a correction. This can be done by contacting our customer support.

7.3 Right to Request Deletion

In certain circumstances, you may request that your information be deleted. However, some data may need to be retained for a specified period for legal, regulatory, or security reasons.

7.4 Right to Object to Processing

You may object to certain types of processing of your data, particularly in relation to promotional communications. We will stop that processing after your request.

7.5 Right to Close Your Account

You may request to close your tk34 account at any time. Even after account closure, some information will be retained for a specified period due to legal obligations.

To exercise any of the rights above, email [email protected] or contact us via 24/7 live chat.

10 Changes to the Privacy Policy

tk34 may update this Privacy Policy from time to time. Changes may occur due to service updates, new legal requirements, or technological developments.

• For any significant changes, we will notify you in advance by email or through the site.
• Changes will take effect from the date the updated policy is published.
• Continued use of the service after any changes will be considered as your acceptance of the new policy.
• We keep previous versions of our policies in an archive, which you can request to view at any time.

The date of the latest update is mentioned at the end of this policy. It is recommended that you visit this page regularly to stay up to date.

11 Contact Us

If you have any questions, comments, or concerns about this privacy policy, please contact us. Our data protection team will resolve your request as quickly as possible.